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    WNBA Stars Join NBA 2K26 MyTeam with NBA Players in New Game Mode Debut

    WNBA Stars Join NBA 2K26 MyTeam with NBA Players in New Game Mode Debut

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  • PlayStation
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  • Home
  • Gaming News
    WNBA Stars Join NBA 2K26 MyTeam with NBA Players in New Game Mode Debut

    WNBA Stars Join NBA 2K26 MyTeam with NBA Players in New Game Mode Debut

    Fallen Feathers Faces Censorship Allegations After Controversial Update

    Fallen Feathers Faces Censorship Allegations After Controversial Update

    inZOI Arrives on PS5 Next Year: Finally Play It Without a High-End PC

    inZOI Arrives on PS5 Next Year: Finally Play It Without a High-End PC

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    Amazon Offers Discounts on Popular Ravensburger Jigsaw Puzzles for All Ages

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    A Game-Changing Video Game is on the Horizon

  • PlayStation
    [Review] Lost Twins 2 on PlayStation 5

    [Review] Lost Twins 2 on PlayStation 5

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    Top-Selling PS5 Game of 2025 Already Discounted on PS Store

    Mortal Kombat 1, Marvel’s Spider-Man, Sword of the Sea, Earth Defense Force 6, and More on PlayStation Blog

    Mortal Kombat 1, Marvel’s Spider-Man, Sword of the Sea, Earth Defense Force 6, and More on PlayStation Blog

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    Horizon Forbidden West Could Lead to an Unexpected Twist in Horizon 3

    Slot-Style Gameplay and Bite-Sized Adventures: How PS Plus Is Revolutionizing Gaming

    Slot-Style Gameplay and Bite-Sized Adventures: How PS Plus Is Revolutionizing Gaming

    Winners Announced for Free IREM Collection Volume 3 Games on PlayStation

    Winners Announced for Free IREM Collection Volume 3 Games on PlayStation

  • Xbox
    Call of Duty Brings Things Full Circle With New Announcement, Leaving Mixed Feelings

    Call of Duty Brings Things Full Circle With New Announcement, Leaving Mixed Feelings

    Helldivers 2: Everything You Need to Know Before the August 26 Launch

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    Ra Ra Boom: Action-Packed with Punch-Worthy Villains

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    The Old Country Fails to Emulate GTA and Red Dead’s Success

    How GTA 6 Could Benefit Red Dead Redemption

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  • Nintendo
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    Nintendo Download: August 14, 2025 (North America)

    Nintendo Download: August 14, 2025 (North America)

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    Apex Legends Launches August 2025 Update

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    Wander Stars Release Date Delayed to September

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    Review of Heretic and Hexen: A Comprehensive Analysis

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    Huge Discount on 2021’s Game of the Year—Act Quickly!

  • PC Gaming
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  • Virtual Reality
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    Empire City Unveils Early Parkour Gameplay on Quest 3

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  • Consoles
    Modder Creates Gaming Handheld with RTX 4090 Laptop GPU and Intel i9-14900HX, Featuring 12.5-Inch 4K Display and 175W GPU

    Modder Creates Gaming Handheld with RTX 4090 Laptop GPU and Intel i9-14900HX, Featuring 12.5-Inch 4K Display and 175W GPU

    Self-Taught Modder Creates a Transparent Game Boy Color Circuit Board That Works Perfectly — Looks Stunning with a Clear Shell

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    Hardware Hacker Attempts to Run NVMe SSD on Switch 2 but Encounters Challenges — Future Possibility with MicroSD Express Emulation

    U.S. Crackdown Captures Duo Behind Covert GPU Supply Chain to China’s AI Industry

    U.S. Crackdown Captures Duo Behind Covert GPU Supply Chain to China’s AI Industry

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    AMD’s Z2 Extreme Surpasses Intel’s Lunar Lake in Gaming Benchmarks — MSI Claw 8 Shows Z2E Leading by 8.5% at 17W, Slipping to 6% at 30W

    Nintendo Switch 2 May Overheat in Hot Climates: Avoid Using in Temperatures Above 35°C (95°F)

    Nintendo Switch 2 May Overheat in Hot Climates: Avoid Using in Temperatures Above 35°C (95°F)

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Home Xbox

Introducing the Virtual Support Agent: Now Available to All US Users

by Valentino Guzman
December 13, 2024
in Xbox
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Update on December 13th: We’re thrilled to announce that after a successful round of Insider testing, the Support Virtual Agent is now being made available to all players in the United States. We’re grateful to all the Insiders who participated in the testing and provided valuable feedback to polish this new feature.

The Support Virtual Agent is a cutting-edge tool designed to help Xbox gamers tackle their support-related issues more efficiently. Starting today, a select group of Xbox Insiders can access it via support.xbox.com. This AI-powered agent can swiftly pull relevant information to assist with Xbox console and game support queries. If you’re an Xbox Insider based in the U.S. and have English set as your language, you can preview this service by logging in at support.xbox.com with your Insider-registered account.

We truly value the input from Xbox Insiders during this preview phase and any feedback provided will be instrumental in refining the Support Virtual Agent. As you engage with the new tool, you’ll have the option to give feedback using the “thumbs up” or “thumbs down” feature on each response, or by clicking the “Give feedback” button at the bottom of the page.

To start using the Support Virtual Agent, Xbox Insiders just need to head over to the “Contact us” section on support.xbox.com. Once signed in using the account registered with the Xbox Insider Program, you’ll notice a new option to ask the Support Virtual Agent a question.

After clicking on “Ask a question,” the Support Virtual Agent will appear in a new browser window. You can communicate with the agent using either text or voice, and it will respond with pertinent information sourced from support.xbox.com. If the agent is unable to resolve your issue, you can opt to speak to a live support agent, provided it falls within Xbox Support’s operational hours.

During this preview, you’re also able to personalize your support experience by selecting between two different Support Virtual Agents via the ellipsis menu icon.

For Xbox Insiders seeking assistance or eager to provide feedback, joining our community on the Xbox Insider subreddit is a great place to start. Here, you’ll find official Xbox staff, moderators, and fellow Insiders ready to assist. It’s always helpful to contribute to existing discussion threads if they address similar concerns before starting a new one. Additionally, you can share your feedback directly with Team Xbox by following the instructions under the “Report a problem online” section.

If you’re not yet part of the Xbox Insider Program and want to be at the forefront of Xbox innovation, consider joining today. Simply download the Xbox Insider Hub on your Xbox Series X|S, Xbox One, or Windows PC.

For further updates and information about the Xbox Insider Program, keep an eye on our Twitter handle @XboxInsider.

Tags: supportUsersIntroducingVirtualAgent
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